Why can't I participate in a Guaranteed Allocation?

If you encounter issues during the Guaranteed Allocation process, make sure you are a Genesis+ subscriber, as this is required for participation.


Check that you have logged in correctly and that your account status is active. Verify the investment details and ensure you meet all the requirements for the deal.


If problems persist, contact Staria Swisspad's support team for assistance. The status and details of your allocation can be monitored through your account dashboard.

Related Questions

Are You a Subscriber of Genesis+?

Guaranteed allocations are only available for subscribed users of Genesis+.

Have You Checked the Availability of the Allocation?

Guaranteed allocations have limited availability. Make sure to participate as soon as the allocation phase starts to secure your spot.

Is Your Wallet Set Up Correctly?

Ensure your wallet is properly set up with sufficient stablecoins (USDT) on Binance Smart Chain (BSC) and has enough BNB for gas fees.

Are You Following the Investment Schedule?

Check the investment schedule for each deal. Participation in guaranteed allocations must be done within the specified time frame.

Have You Met the Minimum Investment Requirement?

Each deal may have a minimum investment requirement. Ensure you meet this requirement to participate in the guaranteed allocation.

Is There a Technical Issue?

If you’ve checked all the above and still cannot participate, there may be a technical issue. Contact Staria Launchpad support for assistance.

Most Popular Questions

Everything you need to know about using Staria. Got questions? We’ve got answers. Can’t find what you’re looking for? Chat with our friendly team for help.

When do I get my tokens ?

Receive your tokens seamlessly after the Token Generation Event (TGE) with status updates available in your account dashboard. Learn more

How does Draw Allocation work on Staria Swisspad?

Staria Swisspad is a VRF-based draw and ensures fair and transparent participation in crypto investments. Learn more

How does a sale works on Staria Swisspad?

Learn the step-by-step process of participating in a sale on Staria Swisspad. Learn more

In which circumstances will my investment be refunded?

Investments are refunded if the soft cap isn't reached or if the project requests a refund for specific reasons. Learn more

How does the Allocation Draw work on Staria Swisspad?

The Allocation Draw on Staria Swisspad is a centralized, fair, and free system ensuring equal access to investment opportunities. Learn more

How does Staria Swisspad guarantee the fairness and transparency of the Allocation Draw System?

The Allocation Draw on Staria Swisspad is a centralized system designed to ensure fairness and transparency for all participants. Learn more

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