Why haven't I received my tokens after investment?
There are several reasons why you might not have received your tokens after investing. Network congestion can cause delays, as can providing incorrect wallet addresses or having pending transactions. Technical issues on the platform's end or within the blockchain network might also result in delays. To resolve these issues, it's important to ensure all provided information is accurate and to check for any ongoing network problems. If you continue to face issues, contacting the support team for assistance is recommended.
Related Questions
What is a token generation event (TGE)?
A token generation event (TGE) is the point at which a project's tokens are created and distributed to investors. This typically occurs after the project has reached certain milestones.
How will I know when the TGE occurs?
You will be notified via email and through your account dashboard on Staria Launchpad when the TGE occurs and your tokens are ready for distribution.
Where can I track the status of my tokens?
You can track the status of your tokens through your account dashboard on the Staria Launchpad platform. Updates will also be provided via email notifications.
Is there a specific timeline for the TGE?
The timeline for the TGE varies by project and is dependent on the project’s roadmap and milestones. Specific details will be provided in the investment opportunity description.
Can I trade or sell my tokens before the TGE?
No, you cannot trade or sell your tokens before the TGE as they have not yet been distributed to your wallet.
What should I do if I do not receive my tokens after the TGE?
If you do not receive your tokens after the TGE, please contact Staria Launchpad’s support team via the support section on our website. Our team will assist you in resolving any issues.
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