Why haven't I received my tokens after investment?

There are several reasons why you might not have received your tokens after investing. Network congestion can cause delays, as can providing incorrect wallet addresses or having pending transactions. Technical issues on the platform's end or within the blockchain network might also result in delays. To resolve these issues, it's important to ensure all provided information is accurate and to check for any ongoing network problems. If you continue to face issues, contacting the support team for assistance is recommended.

Related Questions

What is a token generation event (TGE)?

A token generation event (TGE) is the point at which a project's tokens are created and distributed to investors. This typically occurs after the project has reached certain milestones.

How will I know when the TGE occurs?

You will be notified via email and through your account dashboard on Staria Launchpad when the TGE occurs and your tokens are ready for distribution.

Where can I track the status of my tokens?

You can track the status of your tokens through your account dashboard on the Staria Launchpad platform. Updates will also be provided via email notifications.

Is there a specific timeline for the TGE?

The timeline for the TGE varies by project and is dependent on the project’s roadmap and milestones. Specific details will be provided in the investment opportunity description.

Can I trade or sell my tokens before the TGE?

No, you cannot trade or sell your tokens before the TGE as they have not yet been distributed to your wallet.

What should I do if I do not receive my tokens after the TGE?

If you do not receive your tokens after the TGE, please contact Staria Launchpad’s support team via the support section on our website. Our team will assist you in resolving any issues.

Most Popular Questions

Everything you need to know about using Staria. Got questions? We’ve got answers. Can’t find what you’re looking for? Chat with our friendly team for help.

When do I get my tokens ?

Receive your tokens seamlessly after the Token Generation Event (TGE) with status updates available in your account dashboard. Learn more

How does Draw Allocation work on Staria Swisspad?

Staria Swisspad is a VRF-based draw and ensures fair and transparent participation in crypto investments. Learn more

How does a sale works on Staria Swisspad?

Learn the step-by-step process of participating in a sale on Staria Swisspad. Learn more

In which circumstances will my investment be refunded?

Investments are refunded if the soft cap isn't reached or if the project requests a refund for specific reasons. Learn more

How does the Allocation Draw work on Staria Swisspad?

The Allocation Draw on Staria Swisspad is a centralized, fair, and free system ensuring equal access to investment opportunities. Learn more

How does Staria Swisspad guarantee the fairness and transparency of the Allocation Draw System?

The Allocation Draw on Staria Swisspad is a centralized system designed to ensure fairness and transparency for all participants. Learn more

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