Why haven't I received my tokens after investment?

In most cases, the tokens will be available on a claiming portal, where you can claim them yourself. Occasionally, the project may airdrop the tokens directly.

There are several reasons why you might not have received your tokens after investing.

Network congestion can cause delays, as can providing incorrect wallet addresses or having pending transactions. Additionally, technical issues on the platform or within the blockchain network may result in delays.

To resolve these issues, ensure all provided information is accurate and check for any ongoing network issues. If problems persist, contacting the support team for assistance is recommended.

Related Questions

What is a token generation event (TGE)?

A token generation event (TGE) is the point at which a project's tokens are created and distributed to investors. This typically occurs after the project has reached certain milestones.

How will I know when the TGE occurs?

You will be notified via email and through your account dashboard on Staria Launchpad when the TGE occurs and your tokens are ready for distribution.

Where can I track the status of my tokens?

You can track the status of your tokens through your account dashboard on the Staria Launchpad platform. Updates will also be provided via email notifications.

Is there a specific timeline for the TGE?

The timeline for the TGE varies by project and is dependent on the project’s roadmap and milestones. Specific details will be provided in the investment opportunity description.

Can I trade or sell my tokens before the TGE?

No, you cannot trade or sell your tokens before the TGE as they have not yet been distributed to your wallet.

What should I do if I do not receive my tokens after the TGE?

If you do not receive your tokens after the TGE, please contact Staria Launchpad’s support team via the support section on our website. Our team will assist you in resolving any issues.

Most Popular Questions

Everything you need to know about using Staria. Got questions? We’ve got answers. Can\u2019t find what you\u2019re looking for? Chat with our friendly team for help.

When do I get my tokens ?

Receive your tokens seamlessly after the Token Generation Event (TGE) with status updates available in your account dashboard. Learn\xa0more

How does a sale works on Staria Swisspad?

Learn the step-by-step process of participating in a sale on Staria Swisspad. Learn\xa0more

In which circumstances will my investment be refunded?

Investments are refunded if the soft cap isn't reached or if the project requests a refund for specific reasons. Learn\xa0more

What is FCFS in Staria Swisspad's investment process?

FCFS (First Come First Serve) allows users to secure investment slots in deals by acting quickly. Learn\xa0more

Can I invest in multiple private deals simultaneously on Staria Swisspad?

Yes, you can invest in multiple private deals simultaneously on Staria Swisspad. Learn\xa0more

Is there a minimum or maximum amount to Invest on Staria Swisspad?

Yes, each investment opportunity on Staria Swisspad has specified minimum and maximum investment limits. Learn\xa0more

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