Can I ask for a refund on my investment?

Refund policies on Staria Swisspad depend on the specific terms and conditions of each investment deal. Generally, once an investment is made and tokens are allocated, it may not be possible to request a refund due to the nature of blockchain transactions and the commitments made to project funding.

Related Questions

Are there any exceptions to the no-refund policy?

Yes, there are specific conditions where a refund may be issued:

If the project you invested in fails to reach its soft cap.

If the project requests a refund for a specific reason, which will be communicated to investors.

What is a soft cap, and how does it affect refunds?

A soft cap is the minimum amount of funds a project needs to proceed. If the project does not reach this amount, it will be canceled, and your investment will be refunded.

How will I be notified if a project is canceled and refunds are issued?

Staria Launchpad will notify you via email and through your account dashboard if a project is canceled and refunds are issued due to not reaching the soft cap or other specific reasons. Moreover, your refund will be sent back to the investing wallet.

What happens if a project requests a refund for a specific reason?

If a project requests a refund for a specific reason, Staria Launchpad will review the request and will try to negotiate with the project in order to protect investors' interests.

How long does it take to receive a refund if the project is canceled?

Once a project is confirmed to be canceled and eligible for refunds, the process is typically completed within a few business days. Staria Launchpad will keep you informed throughout the process.

Where can I see the status of my investment and any potential refunds?

You can check the status of your investment and any potential refunds through your account dashboard on the Staria Launchpad platform. Notifications will also be sent to your registered email address.